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Author: Subject: MOOGIS Subscription Problem

Peach Master



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  posted on 2/17/2010 at 01:00 PM
Time for my daily attemp to reset my password on Moogis.

I send 5 requests to reset via the web site. No email so far.

Yesterday I also did 5 and got not email.

Yesterday I sent 2 requests through their contact web page using my comcast
email and 1 using a new gmail address. I did get the copy of my request
using my gmail account, but no response and still not able to reset password
today.

Anyone have any actual email addresses to contact to get this fixed.

If this is any indication of the experience we are going to have in March, then
Moogis will not making as a going concern. I suspect they went with a cheaper
web provider/video streamer since they lost money last year. Poor performance
this year will kill the service.

[Edited on 2/17/2010 by jersey_devil]

 

Peach Head



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  posted on 2/17/2010 at 01:29 PM
Yeah, I guess I should add that I briefly watched part of two shows last night and the video quality left a lot to be desired, just a lot of choppiness. I would not pay for that level of quality and sure do hope that it is not indicative of what can be expected from the new provider.
 

Zen Peach



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  posted on 2/17/2010 at 02:43 PM
quote:
Time for my daily attemp to reset my password on Moogis.

I send 5 requests to reset via the web site. No email so far.

Yesterday I also did 5 and got not email.

Yesterday I sent 2 requests through their contact web page using my comcast
email and 1 using a new gmail address. I did get the copy of my request
using my gmail account, but no response and still not able to reset password
today.

Anyone have any actual email addresses to contact to get this fixed.
I feel your pain jersey_devil. Sounds like you are experiencing the same problems as me (and the same frustrations re: not having emails/requests left on Moogis acknowledged) Wish I knew some email address to get us both contact on this. Good luck!

 

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"Come on down to the Mermaid Cafe and I will buy you a bottle of wine, and we'll laugh and toast to nothing and smash our empty glasses down..."

 

Peach Master



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  posted on 2/17/2010 at 04:08 PM
The saga continues. Sent a bizzilion requests through the technical request
form on the web. Registered on the Moogis forum under a different email and
added my complaint to the growing list there.

If this keeps up I guess I will have to ask for a refund. I guess I can dispute the
charges through paypal.

oh well...


 

Peach Master



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  posted on 2/17/2010 at 04:13 PM
From the new interview, what I feared is what happened....

Letís talk about Moogis, which youíve confirmed is returning this year. Does the United Palace, being an older theater, necessitate any changes to your set-up from last year?

Well, weíre not using the same set-up. Technology has evolved drastically since last year, and weíre going to run it all over an Internet connection this year. From what Iíve been told, we will have a better signal just using the Internet connection. With what we had last year, we pretty much had the ability to withstand anything short of a nuclear explosion. We think itís not worth all that it cost us for that. This year we can do it for much cheaper, and with the new compression techniques Ė plus more bandwidth available Ė most people will get a much better signal than last year and itíll cost us 20 to 25 percent of what it did last year.


 

Peach Pro



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  posted on 2/17/2010 at 07:22 PM
Same thing here, guys. No response whatsoever. Doesn't Butch look here? I'm sorry now I renewed my subscription.
 

Peach Master



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  posted on 2/17/2010 at 07:36 PM
What I did was register for the moogis forum using a gmail address and post about my
problem there. You might get some attention that way.

 

Peach Master



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  posted on 2/17/2010 at 08:20 PM
quote:
Same thing here, guys. No response whatsoever. Doesn't Butch look here? I'm sorry now I renewed my subscription.


Butch does look here but I haven't seen that he's been online since Feb 12 post on this thread. I did send him a PM but so far haven't had any response.

It seems like there are quite a few of us with the same situation. Perhaps somebody from Moogis could PM each of us posting here with problems and try and help us out?

Tracey

 

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all of us sleep...how many of us dream?

 

Peach Master



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  posted on 2/17/2010 at 08:22 PM
quote:
After sending an email to Jeremy, he got me logged in to watch shows.


Not gettin the warm fuzzies on this deal lately ...




Where is this Jeremy guy?

T

 

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all of us sleep...how many of us dream?

 

Universal Peach



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  posted on 2/18/2010 at 07:59 AM
Got a automated response, hey its something,says to email this addy for tech problems

info@moogis.com

waiting for a response from this as it said it would be a day to respond

 

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E-Mail User

Universal Peach



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  posted on 2/18/2010 at 12:42 PM
OK, got a response with the link to change my password, OK, trouble is it comes up INVALID when I enter new password and INVALID user when I type in email and password. So I am back to square one, asked them to check my acct info to see f it is reading my email as correct, can't wait to see if that gets the problem solved, if not I am going to have to have my credit card dispute the 150.00 charge as I am not getting the service i paid for

 

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Zen Peach



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  posted on 2/18/2010 at 12:48 PM
quote:
Got a automated response, hey its something,says to email this addy for tech problems

info@moogis.com

waiting for a response from this as it said it would be a day to respond
Thanks for sharing this info, Neil!

 

____________________
"Come on down to the Mermaid Cafe and I will buy you a bottle of wine, and we'll laugh and toast to nothing and smash our empty glasses down..."

 

Zen Peach



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  posted on 2/18/2010 at 12:49 PM
quote:
OK, got a response with the link to change my password, OK, trouble is it comes up INVALID when I enter new password and INVALID user when I type in email and password. So I am back to square one, asked them to check my acct info to see f it is reading my email as correct, can't wait to see if that gets the problem solved, if not I am going to have to have my credit card dispute the 150.00 charge as I am not getting the service i paid for
Responded to your prior post before seeing this one. This is exactly what is happening with me - it doesn't recognize my email account (even though it sent the confirmation to that account that pmt and renewal was received).

 

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Universal Peach



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  posted on 2/18/2010 at 12:53 PM
So its not ME its THEM.........hope these guys figure this out as they will be swamped with this BS as folks sign up for March Madness

 

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Zen Peach



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  posted on 2/18/2010 at 01:01 PM
waiting to hear back about getting authorized for the forum

the shows I watched are glitchy and no better than youtube vids.

the beacon shows won't even properly load.

still not feeling too good about this.

why didn't they think to do all this in the fall or early winter before getting
everyone in and switching it up?

that and plugging a laptop into the internet as a feed for all if us.
hope to hell the harddrive doesn't crash ,...

 

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Zen Peach



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  posted on 2/18/2010 at 03:23 PM
*sigh* Posted in AG Moogis thread ...



As Sue stated there is a thread in the forum on Moogis that you can view even if you are not logged in that will probably offer the most help. One of the Moogis tech support guys is posting to it offering assistance, he says they are aware that people are having some difficulties and that they are trying to resolve it ASAP. Here is a post from one guy who had a similar problem to everyone here, the tech support helped him and resolved the issue, here is what the User posted as advice for fixing the issue:

As described above I also had problems with receiving mails for the password reset, from form requests to the tech support and registering to the forum. I am not using comcast and according to other posts some folks have a tough time as well.

With the help of the tech support I was able to get my subscription and forum accounts up and running today, so here are some suggestions what to do if you don't get mails when trying to reset your password:

1. If you don't already have a gmail account, create one. Google does not seem to filter any messages (at least not those from Moogis).

2. Send a request to the tech support using the form 'Contacts' -> 'Technical Inquiries'

- tell them the mail address you are using for your Moogis subscription
- ask to forward the latest request for the password reset to your gmail account
- if you want to get a copy of the form request, enter your gmail address and tick 'E-mail a copy of this message to your own address.'

3. If you received the mail for the password request from the tech support, click on the link and set a new password. In case you get an error message 'Invalid user account' you either sent a new password request again or you did not receive the latest password request. Ask the tech support if there are any newer requests.

4. Once you successfully changed your password, you can login to Moogis again.

If you already had problems with the password request, you should also use the gmail address to register to the forum. Once you activated the account by clicking on the link that is sent to you by mail, you can change your mail address in your profile settings to the one you want to use (My Profile -> Edit Your Details).

Hope that helps.


Ryan

 

____________________
"Come on down to the Mermaid Cafe and I will buy you a bottle of wine, and we'll laugh and toast to nothing and smash our empty glasses down..."

 

Peach Master



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  posted on 2/18/2010 at 04:07 PM
Just sent an email to info@moogis.com and recieved an instant automated response that Jeremy would respond within 24 hours.

Will keep you posted.

Tracey

 

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Universal Peach



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  posted on 2/18/2010 at 04:36 PM
OK, The guy Jeremy solved my problem.

Deb, use the email I sent and tell him you are getting invalid, have him check you account. He got back to me with my email and a new password which WORKED, yeah!

Anyways I hope your tech problems are solved and we are chatting watching the show here in a couple of weeks

 

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E-Mail User

Peach Master



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  posted on 2/18/2010 at 04:57 PM
Recieved an email from tech help and was finally able to log on so I can view videos(haven't tried to watch one yet, so I'll hold off on commenting about video quality/stream).

But, still unable to log in to the forum. So, I sent another request for help.

I would recommend emailing info@moogis.com. I won't say I'm impressed with the response because it took five days for them to figure out the problem. Just glad to get my Moogis back.

T

 

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all of us sleep...how many of us dream?

 

Peach Master



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  posted on 2/19/2010 at 09:36 AM
quote:
From the new interview, what I feared is what happened....

Letís talk about Moogis, which youíve confirmed is returning this year. Does the United Palace, being an older theater, necessitate any changes to your set-up from last year?

Well, weíre not using the same set-up. Technology has evolved drastically since last year, and weíre going to run it all over an Internet connection this year. From what Iíve been told, we will have a better signal just using the Internet connection. With what we had last year, we pretty much had the ability to withstand anything short of a nuclear explosion. We think itís not worth all that it cost us for that. This year we can do it for much cheaper, and with the new compression techniques Ė plus more bandwidth available Ė most people will get a much better signal than last year and itíll cost us 20 to 25 percent of what it did last year.




Some comments on the changes from last year to this year. Last year they had a T1 connection. This is a 1.54Mbit dedicated symetrical pipe (1.54 both up and down).
This year they are talking about using an "internet connection". Some comments.

The T1 costs more because it is a dedicated resource. You are not sharing infrastructure
with other users. The internet connection (unless it's FIOS) will be going through the
shared infrastructure of (probably) a cable company. Thus other users activity can
impact both the speed of your connection and, perhaps more importantly, the latency.
This is the value of the T1, speed and latency are fairly constant and not impacted
by other users. Hopefully if a few neighboring internet users crank up bittorrents we won't see the
live feed impacted. This is exactly what happend with my internet connection (comcast)
and they will slow down my activity if the node I'm on gets congested.

The other issue is that the T1 is symetrical while most internet connections are not.
Most people do much more downloading than uploading so the network infrastructure
has much more bandwidth allocated to downstream than upstream.

Hopefully the people at Moogis know what they are doing and these issues
will not come up, but I'm begining to have a bad feeling about this.

 

Peach Head



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  posted on 2/19/2010 at 01:16 PM
Have also emailed info@moogis.com from gmail. Will report on progress.
 
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Peach Head



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  posted on 2/19/2010 at 04:48 PM
This is what the Moogis Admins tell me:

"Hi .....thanx so much for your help on this Comcast thing.
I too have been delving heavily into this and below you can see from the logs on our server, that Comcast is putting our emails into a Temporary Holding pattern.
Trouble is.....we never seem to get out of that.......and let the mail pass through.

I am calling Comcast right now and I will forward them our mail logs.....to prove to them what is going on.
We should have this resolved very soon.

thanx again..............df"


I have not included the logs, but I can assure you that there were many.


[Edited on 2/19/2010 by Tau]

 
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True Peach



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  posted on 2/19/2010 at 10:28 PM
Well, after reading all of this I will hold off a bit longer before I pay my $150.00. Last year I experienced no glitches at all. I don't know why they would change it but if it's not as good as last year Moogis will take a huge hit. I doubt that Butch and his crew would be stupid enough to put out a lousy product and kill all of the work they have done. Butch said that the picture for the upcoming run would be superior to last years and be in HD. If they don't deliver they will suffer the consequences when nobody re ups next year.

Please keep us updated on the progress of this.

 

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Pete

 

Zen Peach



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  posted on 2/20/2010 at 01:18 PM
Well, now I'm totally eff'g pissed off.

I still have no authorization to sign into the forum

The password I got to get into watching the shows
has again been disbaled

I tried to open a gmail account out of frustration
and keeps sending me to Paypal for another $150

Eff this

 

____________________


 

True Peach



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  posted on 2/20/2010 at 03:10 PM
I hope Butch or someone else comes on here soon to explain what's going on. I am glad now that I didn't re up sooner. I want to be sure it's gonna be as good as last year before I order. All I have heard so far is that the video quality isn't as good as last year. Butch said that even with a cheaper technology it would be superior video. I hope he is right.

 

____________________
Pete

 
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