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Author: Subject: MOOGIS Subscription Problem

Peach Pro



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  posted on 2/20/2010 at 04:51 PM
Took the advice in the Moogis forum & got my password finally & logged on.
We watched part of one of the newer shows on there & were VERY disappointed with the video quality. And with the way it was done. I hope all the shows won't be like that!
Wow.

 

Peach Master



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  posted on 2/20/2010 at 10:22 PM
Open letter to Butch Trucks:


I'm sure that you are well aware that numerous users are having problems getting their passwords reset. It's been over a week since this started and you have yet to offer any updates. You've always provided information about Moogis and its evolution and frequently asked for our help to both ante up and spread the word to others. I am very disappointed that you have not offered your user base any status updates during this crisis. You are certainly aware that quality customer support is the way you not only maintain this base but get the positive momentum that leads to new customers. I don't know what technical battles are going on behind the scenes but with any service the customer should come first. I hope you will act quickly to at least update us as to why we can't get passwords if not finally have the problem resolved satisfactorily for all users.

 

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Peach Head



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  posted on 2/21/2010 at 11:57 AM
My apologies for not responding to this forum sooner. I have been kinda up to my ears. My sincerest apologies to anyone that has been experiencing problems logging onto the new site. As with any new venture, bugs will exist and we have had some of them pop up. As far as we knew most, if not all, of them had been dealt with. We will be doing a live chat tonight at 8:30. I am going onto the site via Skype and we will open up chat to everyone, whether you're a member or not. If you are still having problems logging on please stop by and let's talk about it. Again my apologies. We are now aware of these particular issues and I promise that they will be dealt with as soon as possible.
 

Zen Peach



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  posted on 2/21/2010 at 01:02 PM
Thanks for addressing this Butch!

 

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Peach Head



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  posted on 2/21/2010 at 02:53 PM
AS for the quality of the 2009 shows, that is something that we were forced do deal with when we switched companies for this year's show. We are upgrading them now and they are in no way a reflection of what you will be seeing this year from the Palace. Every aspect of what we are doing, including the size of the stream that we will be using, is being upgraded. You will all be getting e-mails with all of the tech data very soon.
 

True Peach



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  posted on 2/21/2010 at 05:00 PM
Thanks for addressing this Butch. My mind is now more at ease and I will be re upping shortly!

 

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Zen Peach



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  posted on 2/21/2010 at 08:08 PM
Anybody else having trouble getting into chat at Moogis?

 

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Peach Pro



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  posted on 2/22/2010 at 08:17 AM
Thanks for the Live Chat last nite Butch, that was pretty cool man and it worked very well. Keep up the great work and I'm looking forward to the next Live Chat next week at the Bands rehearsals.

 

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Zen Peach



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  posted on 2/22/2010 at 09:06 AM
too bad I still can't get into moogis anymore

the emails have stopped

guess a $150 refund will be the next round to go thru

anyone wanna guess how long that will take?

 

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Zen Peach



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  posted on 2/22/2010 at 09:15 AM
Butch has a pm

 

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Peach Master



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  posted on 2/22/2010 at 09:49 AM
quote:
Well, after reading all of this I will hold off a bit longer before I pay my $150.00. Last year I experienced no glitches at all. I don't know why they would change it but if it's not as good as last year Moogis will take a huge hit. I doubt that Butch and his crew would be stupid enough to put out a lousy product and kill all of the work they have done. Butch said that the picture for the upcoming run would be superior to last years and be in HD. If they don't deliver they will suffer the consequences when nobody re ups next year.

Please keep us updated on the progress of this.


Just to clarify, Butch said that they would be using better cameras this year (720 vs 1080) but the stream will still not be in HD. Standard TV is about 3.5-4 mbits, HD is
anywhere from 11Mbits to 15Mbits. The Beacon streams last year were 1Mbit and will probably be around 1Mbit this year.

[Edited on 2/22/2010 by jersey_devil]

 

Universal Peach



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  posted on 2/22/2010 at 02:16 PM
Chat was fun last nite Butch, thanks, and look forward to rehearsal in Atlanta.

I can log in but the Beacon shows do not load up, is it that way because of the new site ,or is it just me. Can anyone else view last years shows?

Moogis is a cool idea and I look forward to March's show but would love to see some Beacon shows from last year before they are gone

 

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Peach Master



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  posted on 2/22/2010 at 04:13 PM
Just wanted to let everyone know that the Moogis tech support group finally cleared my problem by sending me the required e-mail link for password updating thru their own tech support channel. Their efforts are much appreciated. If anyone else using a Comcast e-mail is having a problem this is the short term solution. The support staff are furiously working with Comcast to resolve why e-mails are not going through. Here's the contact link to get your private fix: info@moogis.com. They'll take care of you!

[Edited on 2/22/2010 by dzobo]

 

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Peach Head



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  posted on 2/22/2010 at 06:44 PM
We finally got the drives we've been trying to get since we moved servers. The 3/26 show has just been installed from these drives and I just watched it. Finally got the quality back to where it was. We are working as fast as we can to get them all downloaded. Hang in there. We're going to leave them all up till March 11. Been a bummer for me watching some of the shows. I don't like having the quality that bad even if it was the best we could do. Somwhow "better than nothing" just doesn't do it. Sorry folks.
 

Zen Peach



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  posted on 2/22/2010 at 06:48 PM
I do hope the shows no longer "drag" during the stream. Due to this I only watched 1-2 shows last year and never went back to view any others. This leaves me unsure as to signing up this year.

 

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Zen Peach



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  posted on 2/22/2010 at 08:16 PM
no response from moogis and no response from Butch

thanks man




 

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Zen Peach



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  posted on 2/22/2010 at 08:53 PM
quote:
My apologies for not responding to this forum sooner. I have been kinda up to my ears. My sincerest apologies to anyone that has been experiencing problems logging onto the new site. As with any new venture, bugs will exist and we have had some of them pop up. As far as we knew most, if not all, of them had been dealt with. We will be doing a live chat tonight at 8:30. I am going onto the site via Skype and we will open up chat to everyone, whether you're a member or not. If you are still having problems logging on please stop by and let's talk about it. Again my apologies. We are now aware of these particular issues and I promise that they will be dealt with as soon as possible.



This is what's frustrating the hell out of me, Butch.

You say to sign on so this can be addressed, and it was anything but ...

no responses or anything

 

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Peach Head



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  posted on 2/23/2010 at 08:58 AM
Anyone still having problems logging in to Moogis to reset their passwords.....please send an email to 'info@moogis.com' and Jeremy will take care of you personally. We are having some issues with folks using Comcast.Net. Our emails are being blocked for some reason and as of yet Comcast has not told us why. Guys, have you been reading my posts?

 

Zen Peach



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  posted on 2/23/2010 at 09:10 AM
quote:
Anyone still having problems logging in to Moogis to reset their passwords.....please send an email to 'info@moogis.com' and Jeremy will take care of you personally. We are having some issues with folks using Comcast.Net. Our emails are being blocked for some reason and as of yet Comcast has not told us why. Guys, have you been reading my posts?



Yes.

I've been sending response after response to: info@moogis.com
writing directly to Jeremy.

I recently opened a gmail account to get around this. No response to that either.
Initially I got help from Jeremy, but that password inexplicably needs to be reset now.



[Edited on 2/23/2010 by lonomon]

 

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Peach Master



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  posted on 2/23/2010 at 10:27 AM
Lonomon,

Check your PM's.

 

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Zen Peach



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  posted on 2/23/2010 at 10:38 AM
quote:
Lonomon,

Check your PM's.


got it

thanks!!!

 

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Zen Peach



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  posted on 2/23/2010 at 01:51 PM
So, is anybody else having trouble getting into chat? I have tried 3 different computers and 3 different browsers, and I still get an error meesage that I can't connect to the server. I also have not received a return email.

 

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Zen Peach



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  posted on 2/23/2010 at 08:15 PM
quote:
Lonomon,

Check your PM's.



Want to Thank dzobo for helping me out and pointing me in the right direction for all my moogis issues.

It was very much appreciated.

My last few attempts through email with moogis were getting no where.

dzobo got my a contact and everything fell into place with a couple emails.

So thanks a bunch Don, and Dave (The Farmer) over at Moogis.

 

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Zen Peach



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  posted on 2/23/2010 at 09:37 PM
Who cares about lonomon, fix my problem!

 

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Peach Head



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  posted on 2/24/2010 at 07:48 AM
While we all appreciate Sang's wonderful input, I believe I was here first.
 
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